Customer Experience Specialist
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Some ghost-posting signals
- open for 246 days (90+ without a fill is a strong ghost signal)
- 37 open roles at this company in 30 days (mass-hiring blitz)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
Our mission is to enable everyone to build wealth
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success.
Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.
The role
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
What you need to have
Proficiency in English (C1 or above)
Customer-orientated approach
Good time management and multitasking skills
Willingness to learn and develop
Adaptiveness to a rapidly changing environment
Bonus points
Previous experience in customer service
Understanding of the stock market and the fintech industry
Fluency in another language
What you'll do
Communicate with clients in English/Bulgarian
Deal with incoming inquiries via chat and email
Help clients get acquainted with our app
Troubleshoot account-related issues
Channel client’s feedback
Working on a 24/7 schedule, organized in shifts
What we offer
Comprehensive training program to adapt to the insights of the business
Upskill trainings throughout your career
Full appreciation of your talent and ideas
Generous remuneration package
Excellent social benefits, including 25 days off, a sports card and private health insurance
Are you ready to accelerate your career with us? We'd love to hear from you!
We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications, but all hiring decisions are made by our human recruitment team. Where required by law, we rely on your consent to use these tools.
You may withdraw this consent or exercise your data protection rights at any time by contacting us.
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