Deputy Program Manager

Key Tasks & Responsibilities

Program Leadership

Assist the Program Manager in planning, executing, and managing all aspects of program performance across multiple projects and locations.

Serve as the acting PM in the PM’s absence, with full delegated authority for operations, customer engagement, staffing, and contract compliance.

Lead daily operations, ensuring efficient coordination across engineering, operations, cybersecurity, service desk, and other workstreams.

Support preparation of executive-level briefings, technical presentations, and contract deliverables.

Program & Operations Management

Organize, direct, and coordinate planning and production of all contract support activities.

Support development, implementation, and maintenance of:

Program Management Plans

Change management processes

Performance management frameworks

Weekly and monthly status reports

Risk and issue management processes

Monitor project milestones, cost targets, quality standards, and schedule commitments.

Oversee subcontractor activities to ensure compliance with performance and financial requirements.

Program & Project Management Deliverables

Project Management Plan

Change Management Process documentation

Performance Management Reports

In-Process Reviews and Weekly Status Updates

Progress Reviews with the Government Area Manager

Project Management Support Artifacts

Transition Management

Project Management Support

Oversight of all personnel and activities required to meet PWS requirements.

Support PM in quality assurance, cost control, staffing, and overall program execution.

Technical Oversight

Provide subject matter expertise across engineering, operations, infrastructure, cybersecurity, and service management domains.

Contribute to the development of the IT Infrastructure Detailed Design Document and advanced documentation related to:

Troubleshooting methodologies

Vulnerability management

System and network optimization

Software distribution and reporting

Infrastructure monitoring

Support evaluation of new technologies and process improvements to optimize mission outcomes.

Conduct or assist with cost-benefit analyses, risk analyses, performance evaluations, and total-cost-of-ownership (TCO) assessments.

Staff Supervision & Workforce Management

Lead, supervise, and mentor technical and administrative staff across multiple task areas.

Manage manpower utilization, training, performance assessment, and workforce optimization.

Support recruiting, onboarding, and retention activities in coordination with corporate HR.

Provide guidance to technical teams, ensuring alignment with program objectives and contract requirements.

Customer, Stakeholder & Corporate Coordination

Maintain regular communication with Government stakeholders, serving as a primary liaison for issue resolution and program coordination.

Ensure professional, timely, and accurate responses to Government inquiries and tasking.

Coordinate with internal corporate functions (HR, recruiting, finance, compliance) to support program operations and reporting.

Contribute to customer satisfaction tracking, complaint resolution, and quality assurance programs.

Required Skills & Experience

Demonstrated leadership in DoD or federal agency programs of similar size, scope, and complexity.

Experience leading large IT teams (40+ personnel) across diverse functional areas.

Strong background in operations that include user systems, integration, training, and multi-skilled technical environments.

Experience in quality assurance environments involving customer satisfaction tracking, QC programs, and continuous improvement.

Demonstrated success presenting to senior Government officials and executive stakeholders.

Proven abilities in financial analysis, cost management, budgeting, and resource allocation.

Strong knowledge of WBS development, project planning, scheduling, and structured project controls.

Experience evaluating configuration alternatives, including technical, cost, and risk impacts.

Experience performing business decision analyses, including cost-benefit analyses and major IT infrastructure assessments.

Hands-on experience conducting and interpreting Total-Cost-of-Ownership (TCO) analyses and using TCO tools.

Functions as a technical expert across multiple program areas.

Independently performs all functional duties associated with high-visibility or mission-critical activities.

Leads major technology assignments and recommends strategic improvements.

Supervise personnel and oversee the activities of all staff assigned to specific tasks.

Internal Coordination & Continuous Improvement

Partner with corporate functions for staffing, budgeting, reporting, compliance, and workforce management.

Maintain and update internal program documentation, and compliance materials.

Identify efficiencies and drive continuous improvement initiatives across program operations.

Promote a culture of operational excellence, accountability, and innovation.

Education & Experience

Minimum Education

Bachelor’s degree required.

MA/MS degree preferred.

Minimum General Experience

Eight (8) years of progressive experience in project management, program management, or a closely related IT management discipline involving oversight of large, complex, multi-site programs

Certifications

Project Management Professional (PMP) or equivalent – REQUIRED

Relevant commercial certifications (e.g., ITIL, Agile, CISSP, CSM) – desired

Must maintain all mandatory certifications

Security Clearance

Must be a U.S. Citizen.

Selective Service registration required (if applicable).