Associate Account Manager

Responsibilities:

License Expansion & Cross-Selling

Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.

Work closely with customers to understand their evolving needs and align our solutions to their business goals.

Customer Relationship Management

Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.

Serve as the primary point of contact, fostering trust and ensuring open communication.

Business Reviews & Retention

Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.

Proactively identify potential retention risks and collaborate internally to mitigate them.

Value Validation

Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.

Gather and share customer success stories and feedback to showcase the impact of our solutions.

Sales Execution

Create and deliver accurate quotes and contracts tailored to customer needs.

Drive contract negotiations and close deals efficiently to achieve sales targets.

Internal Collaboration

Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.

Advocate for customer feedback internally to drive continuous improvement in products and services.

Customer Delight

Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.

Requirements:

Proven experience in account management, customer success, or a related role, with a focus on sales and retention.

Strong understanding of the sales cycle, including quoting, contracting, and closing business.

Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.

Exceptional communication and presentation skills, both verbal and written.

Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.

Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Demonstrated ability to take the initiative and work in a self-directed manner.

Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain.

Ability to quickly learn and understand new technologies and software products

AI Fluency:

AI Fluency - Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.