Order Support Specialist

WHAT YOU'LL DO

Purchase Order Management:

Assist Buyers in writing orders and loading them efficiently in the system;

Maintain a process to gather all Master Data for items, often dealing with suppliers;

Manage Order Confirmation with suppliers and track cancellations, price changes or amendments that need to be fed through for;

Buying review.

Deliveries tracking:

Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams (ex WH, Buying, Merch);

Identify and escalate any late delivery exceptions or deliveries at risk to Buying.

Exceptions Management / Query Management:

Support Warehouse team handling discrepancies at inbound (ex. Items not on original PO, differences in quantities, differences on master data, etc);

Support Accounts Payable (AP) team with Invoice discrepancies;

Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team

WHO YOU ARE

2+ years experience in Merch or Buying Admin roles or Upstream planning roles;

Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);

Comfortable in a dynamic environment and managing wide stakeholder networks;

Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;

Fluent in English, Italian and French a plus.

REWARDS & BENEFITS

Health insurance for the whole family, flexible working environment and well-being support and tools;

Extra days off, sabbatical program and days for you to give back for the community;

Training opportunities and free access to Udemy;

Flexible benefits program.