Customer Solutions Engineer Paris

Skills:

Language skills

Fluent in English — mandatory (written and spoken)

Additional European language is a plus.

Technical Skills

Linux Expertise: 5+ years of hands-on experience with Linux/UNIX system administration, including managing large-scale distributed environments.

Hardware Knowledge: Strong understanding of x86 platforms, RAID architecture, and file systems.

Storage Experience: Familiarity with NAS, SAN, RAID, distributed file systems, object storage, RESTful APIs, and Amazon S3.

Networking Skills: Solid grasp of low-level networking (TCP/IP, bridging, bonding, VLAN).

High Availability & Containers: Experience with distributed systems, load balancing, cloud platforms, and container technologies (Docker, Kubernetes).

Production Environment: Knowledge of web servers, backups, email systems, package management, and monitoring in large-scale production settings.

Scripting & Automation: Proficiency in scripting (Python, Perl, Shell) and automation tools (SaltStack, Ansible).

Development (Bonus): C/Java development skills are a plus.

ITIL & Tools: Understanding of ITIL Problem and Change Management processes, and experience with Atlassian tools (Jira, Confluence).

Interpersonal Skill

Documentation: Create, update, and maintain high-quality technical and business documentation, including process, customer architecture, and configuration details after changes.

Communication: Present complex solutions in a business-focused way, set clear expectations, and track action plans—distinguishing Scality’s responsibilities from customer obligations.

Customer Focus: Listen actively to understand and address customer needs before proposing solutions; ensure alignment and acceptance of action plans and outcomes.

Relationship Management: Build positive relationships with internal (e.g., sales) and external (e.g., service providers) stakeholders.

Multitasking: Manage multiple tasks and projects simultaneously, planning service activities from preparation to handover, and documenting lessons learned.

Quality & Accountability: Deliver work to high standards, seek help when needed while maintaining ownership, and adapt to challenges with minimal supervision.

Problem-Solving: Analyze issues by identifying gaps between desired and actual outcomes, validate problems with customers, and select effective solutions.

Team Collaboration: Share knowledge through documentation, coaching, and cross-team support (e.g., CSEs, engineers, project managers, sales).

Flexibility: Adapt to evolving needs and participate in on-call duties (nights/weekends) and outside of Business hour work as required.

Project management skills

Project Management: Knowledge of project management principles, driving post-sales customer interactions and project delivery.

Customer Liaison: Serves as the primary contact for customer delivery within Scality, ensuring accountability for project quality and timelines.

Stakeholder Communication: Maintains clear and effective communication with all stakeholders, including customers and Scality teams.

Qualifications:

10+ years of hands-on experience in infrastructure, systems administration, or storage engineering roles

BS or MS degree in Computer Engineering, Computer Science, or equivalent

Proven track record of customer-facing professional services delivery or consulting (on-site and/or remote)

Fluent English is mandatory (written and spoken) — additional European language is a strong plus

Based in Paris / Île-de-France, with availability for approximately 30% travel across France and Europe

Eligibility for mandatory background security screening (required for access to certain secure customer environments)