Relationship Manager

Duties and Responsibilities

Build and maintain long-term relationships with an assigned portfolio of clients, serving as their primary point of contact for account-related matters

Resolve client queries and escalations, coordinating with internal teams to close outstanding concerns within agreed timelines

Identify and escalate cross-sell and upsell opportunities within the assigned portfolio for review

Execute client retention plans within targets and guidelines set by their reporting line

Coordinate with the Sales team to onboard new clients and transition them into ongoing account management

Serve as the primary liaison between clients and internal teams, routing requests and issues to the appropriate department

Support other departments in resolving client-related issues within their assigned portfolio

Qualifications

Graduate of any 4 year course, or any equivalent practical experience

4+ years of experience in client relationship management, account management, or a similar client-facing role

Experience operating within a defined account portfolio, without requirement for prior team leadership or account strategy ownership

Demonstrated negotiation and presentation skills

Proficiency with Google Suite, LinkedIn, and other relevant software used for client research and account management

Personal Characteristics

Excellent listening, negotiation and presentation skills

A highly positive attitude and perseverance

Respond to high stress situations in a positive manner.

Must be able to multi-task and organize effectively

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, able to think critically, reliability and maturity

Fast learner and able to understand the company’s processes, culture, and products