Support Specialist

What You'll Do

Review translation requests, prep assignments for volunteers, and determine appropriate deadlines and resources to meet the needs of all internal clients (Marketing, Engineering, Product, Content, Partners, Support).

Plan and implement innovative communications, events, test projects, etc., to drive growth in volunteer team capacity.

Become an expert in the translation management system by maintaining glossaries, effectively leveraging translation memory and machine translation, creating new projects, sharing tips and best practices with volunteers, and working with the translation management system support to address bugs and feature requests.

Maintain the translation request system and look for ways to improve all tools and processes used to meet the translation needs of each team at YouVersion.

Advocate for translation and the needs of our global community in cross-functional team meetings.

Collaborate with internal teams to improve the current Support tools.

Identify pain points in the Support process, including Support visibility and accessibility.

Track product roadmap and understand the app and web release cycles, updates, changes, etc.

Meet regularly with the YouVersion volunteer leaders to discuss volunteer needs.

Skills Needed to Succeed

Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.

Capacity to quickly learn new technologies and programs.

Ability to self-motivate, make independent decisions, and solve problems.

Maintain flexibility and initiate the creation of new processes and project strategies.

Strong leadership skills and understanding of developing and guiding others.

High School Diploma or GED.

1 –3 years of related work experience.