Senior Director, Engineering and Quality

Individual Accountabilities

Engineering Delivery & Execution: Own engineering outcomes that enable the product roadmap, ensuring predictable delivery and high-quality deployments in partnership with Product and Delivery.

Technical Direction & Architecture: Set the technical direction for the business unit, ensuring scalable, resilient architecture and sustainable platform evolution.

Quality Strategy and Governance : Own the quality strategy, quality management systems, and continuous improvement frameworks, including the vision to drive continued automation.

Service Health & Operational Performance: Be accountable for platform stability, performance, and availability across production and pre-production environments.

Technical Debt & Modernisation: Ensure technical debt is visible, prioritised, and actively reduced through refactoring and modernisation initiatives.

Engineering Efficiency: Improve productivity through streamlined practices and tooling, automation, and effective code management practices.

People, Capability & Cross-Functional Leadership: Lead, mentor, and develop Engineering and Quality leaders, build required capability, and drive alignment across Product, Delivery, Operations, Support, and Account Management.

Risk & Quality Management: Proactively identify and mitigate engineering and quality risks ensuring delivery quality meets or exceeds customer expectations.

Qualifications and Experience

10+ years in software engineering and/or quality, with 5+ years in technical leadership and experience leading both engineering and quality functions

Bachelors Degrees in Engineering, Computer science, or related fields

Proven experience delivering enterprise-scale software platforms, ideally including content services or digital experience solutions

Strong background with both cloud-native architectures (AWS preferred) and distributed systems (Linux-based environments preferred)

Demonstrated accountability for engineering execution, quality outcomes and quality governance

Deep understanding of modern software delivery practices (Agile, Lean, DevOps, CI/CD, etc.)

Experience establishing engineering frameworks, standards, and practices across distributed teams

Experience defining and scaling quality management strategies, including automation and shift-left practices

Demonstrated success managing engineering teams supporting SaaS or digital experience platforms

Proven track record of launching successful products, platforms, and/or client-facing service offerings