Chief Operating Officer

Key Responsibilities

Strategic Leadership and Operational Excellence

Serve as the senior operational leader for PPSNE’s clinical services enterprise

Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy

Build strong cross-functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability

Lead initiatives that expand access to care and improve operational performance across the organization

Develop and implement scalable operational systems and processes that support organizational growth and sustainability

Ensure alignment between strategic priorities, operational execution, and measurable outcomes

Clinical Operations Leadership

Oversee operational performance across PPSNE’s health centers and virtual care services

Ensure delivery of high-quality, patient-centered, culturally responsive care

Partner with the Chief Medical Officer to ensure clinical quality, safety, compliance, and regulatory excellence

Collaborate closely with the Vice President of Clinical Operations on staffing models, workforce optimization, and frontline operations

Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement

Ensure strong coordination between clinical operations and support services

Growth, Innovation, and Access to Care

Advance innovative models of care delivery, including integrated telehealth and in-person service models

Identify opportunities for new service line expansion aligned with community needs and organizational mission

Lead strategic initiatives focused on improving access, reducing barriers to care, and enhancing patient outcomes

Drive implementation of transformative operational and clinical initiatives

Identify opportunities to enhance PPSNE’s technology and digital infrastructure, in partnership with outsourced providers, ensuring solutions are cost-effective and support operational efficiency, data integrity, and patient access

Health Equity and Community Impact

Champion PPSNE’s commitment to health equity across all operations and service delivery models

Ensure that operational decisions and care models are informed by equity-centered practices and patient needs

Advance initiatives focused on reducing disparities in health outcomes and improving access for underserved populations

Build authentic relationships internally and externally to strengthen trust, collaboration, and community engagement

Organizational Leadership and Talent Development

Lead and mentor high-performing teams across multiple operational and clinical support functions

Build an inclusive, collaborative, and mission-driven culture

Support leadership development and succession planning across the organization

Promote employee engagement, workforce resilience, and professional growth

Foster strong cross-functional collaboration and break down organizational silos

Clinical Support Services Oversight

Provide strategic and operational oversight for:

o Clinical Research Program

o Clinical Risk and Quality Management

o Care Coordination and Centralized Clinical Follow-Up

o Laboratory Services

o Facilities and Infrastructure

o Security and Safety Operations

o Outsourced operational and technology partners

Facilities, Security, and Infrastructure

Ensure safe, compliant, and efficient management of PPSNE’s physical infrastructure

Oversee capital planning, facilities maintenance, and operational readiness

Lead enterprise security strategy and risk mitigation efforts

Ensure continuity of operations and organizational preparedness

Financial and Operational Accountability

Maintain accountability for operational budgets and financial performance

Ensure achievement of annual operational goals and performance targets

Utilize data and analytics to inform decision-making and operational strategy

Optimize operational workflows and resource allocation to improve efficiency and impact

The Candidate

Experience and Professional Qualifications

PPSNE seeks a strategic, operationally sophisticated, and mission-driven healthcare executive who brings strong business acumen alongside authentic, values-centered leadership. This individual will be an experienced operator capable of leading complex, multi-site healthcare delivery systems while driving performance, advancing transformation, and building a high-performing, engaged organization.

The successful candidate will demonstrate a deep commitment to reproductive freedom, health equity, and patient-centered care, and will lead with resilience, sound judgment, and a grounded, people-centered approach in a dynamic and highly visible environment.

The ideal candidate will possess

10+ years of progressive healthcare leadership experience with significant operational responsibility

Proven success leading complex, multi-site healthcare operations and improving performance at scale

Experience driving operational excellence, implementing scalable systems, and leading change initiatives

Strong financial and business acumen, including budgeting, resource allocation, and performance management

Demonstrated ability to use data and analytics to inform decision-making and strategy

Experience building, developing, and leading high-performing, cross-functional teams

Exceptional relationship-building skills, with the ability to influence and collaborate across executive leadership, clinical teams, boards, and external stakeholders

Ability to navigate ambiguity, prioritize effectively, and manage multiple complex initiatives simultaneously

Commitment to fostering inclusive, equity-centered workplace cultures

Bachelor’s degree required; Advanced degree strongly preferred, including: Master of Health Administration (MHA), Master of Business Administration (MBA), Master of Public Health (MPH), Organizational Development or related field

Preferred experience may include

Reproductive, women’s, or community health

Federally qualified health centers or similar care delivery models

Telehealth and integrated care delivery

Highly regulated clinical environments and accreditation standards

Oversight of outsourced operational or technology partnerships

Mission-driven or advocacy-oriented organizations

Skills and Competencies

The successful candidate will demonstrate strength across the following areas:

Executive Leadership

Sets clear direction and executes strategy in complex, evolving environments

Exercises sound judgment and makes timely, high-impact decisions

Leads organizational change and transformation with clarity and discipline

Communicates with confidence, transparency, and executive presence