(US) Commercial Services Representative (6 month contract)
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About the role
Key Responsibilities
Marketplace Quoting & Order Processing
Create, review, and process Marketplace quotes, ensuring accuracy of pricing terms, contractual details, and effective dates
Process product correction and cancellation quotes according to established policy and procedures
Validate quote and billing details prior to execution to help prevent downstream errors
Escalate ambiguous or non-standard quoting scenarios to senior specialists
Shared Services Case Management
Process and resolve day-to-day requests from Shared Services queue in a timely and accurate manner
Support case routing, data validation, and use of AI-enabled tools to improve workflow efficiency
Maintain accurate records and documentation in Salesforce and related systems
Cross-Functional Collaboration
Partner with Senior Specialists within the Commercial Services team to support Marketplace and Customer Success teams
Respond to routine questions from Customer Success on case status
Support coverage across Marketplace quoting and Shared Services requests as needed
Process Support & Continuous Learning
Follow standardized processes and documentation for Marketplace quoting and Shared Services workflows
Identify and flag recurring issues or discrepancies to Senior Specialists for resolution
Participate in training and continuous learning to build proficiency across Commercial Services functions
Qualifications & Skills
Minimum
Associate's degree or equivalent combination of education and experience in business, finance, or a related field
Strong attention to detail and accuracy in a fast-paced environment
Strong written and verbal communication skills
Proficiency with Microsoft Excel and Office
Ability to manage multiple tasks and prioritize competing demands
Comfortable working with ambiguity and adapting to change in a growing business
Preferred
Bachelor's degree or equivalent combination of education and experience in business, finance, or a related field
Experience with Salesforce or similar CRM/case management tools
Exposure to subscription billing, quoting, or contract administration
Familiarity with SaaS or subscription-based business models
Interest in AI-enabled tools and process automation
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