Incident Support Manager
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Some ghost-posting signals
- open for 228 days (90+ without a fill is a strong ghost signal)
- 3359 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Duties & Responsibilities
Lead incident management and restoration efforts.
Coordinate response teams during major outages or critical events.
Ensure proper documentation, root cause tracking, and reporting.
Liaise with CBP Incident Managers and senior leadership.
Drive continual service improvement through process evaluation
Required Qualifications
Bachelor’s in IT or related field.
10+ years in IT operations or network incident management.
ITIL v3 and Certified Incident Manager (CIM) certifications.
Preferred Qualifications
CCNA or CCNP certification.
Prior DHS or CBP network operations experience.
Place of Performance
Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
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