Account Manager

Responsibilities

Engage with multiple customers in the SMB space to build a stronger partnership between their business and Deputy

Own the relationship with key decision makers to drive renewal, expansion, and upsell conversations

Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities

Drive higher levels of adoption for customers who are underutilising the Deputy solution

Maintain a thorough understanding of a customer’s business needs

Manage sales funnel of renewals and expansion opportunities while working closely with legal, sales and marketing on commercial aspects of partnerships

Be proactive about flagging customer risk, issues and threats

Maintain knowledge of trends in workforce management, and time & attendance industry

Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures

Skills & Experience

3+ years of B2B Account Management experience (managing a book of revenue and upselling)

Strong negotiation skills and ability to navigate multilayer organizations

Results oriented and demonstrate integrity with a proven and consistent record of top performance

Ability to understand and assess client objectives and create solutions

Excellent written and verbal communication skills, in particular a strong telephone presence and web presentation skills

Strong technical aptitude, previous use of Salesforce or similar CRM system