Technical Support Engineer
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About the role
Responsibilities
Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
Support user account provisioning, software licensing, multi-factor authentication (MFA), Group Policy administration, and other system administration tasks.
Assist with legal requests for archived email, file, and data retrieval.
Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
Administer physical security systems, including badge access and user provisioning.
Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.
Required Knowledge, Skills, and Abilities
Experience in desktop support, IT provisioning, hardware deployment, or technical support
Familiarity with workstation imaging and deployment processes
Experience with IT asset management and inventory control
Strong organizational skills and attention to detail
Ability to follow documented procedures and technical instructions
Strong communication and customer service skills
Ability to lift, move, and transport IT equipment as needed
Ability to perform structured cabling and patch-panel work
Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes preferred
Desktop support or field services experience
Knowledge of hardware deployment and IT operations best practices
Experience supporting onboarding and employee provisioning workflows
Familiarity with badging and access control systems (e.g., Symmetry or similar platforms)
Experience supporting mobile device management and telecom administration
Ability to work independently while coordinating effectively with remote technical teams
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