Senior Manager, Digital Experience Technical Specialist, Digital Banking
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About the role
DUTIES AND RESPONSIBILITIES:
Develop and execute the Bank's self-service banking strategy in alignment with overall business goals
Serve as the technical subject matter expert (SME) for digital account opening and online banking platforms
Maintain and troubleshoot technical issues related to digital platforms
Provide technical support to business partners and internal teams
Develop and maintain internal technical documentation
Develop proof-of-concept (POC) solutions to validate technical feasibility
Collaborate with stakeholders to gather requirements and implement platform enhancements
Communicate effectively with internal stakeholders and external vendors
Stay current with emerging digital trends and evaluate their potential impact
Ensure compliance with regulatory requirements and industry standards for digital banking
Perform other duties as assigned
QUALIFICATIONS:
Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related technical field required
Minimum of 6 years of experience in technology required preferably in Financial Services and/or Banking
Minimum of 3 years of experience as a front end or full stack developer, preferably within financial services required
Strong understanding of modern architectural patterns (e.g., microservices, event-driven architecture) and cloud computing principles
Proficiency in reading and understanding technical documentation, including API specifications, sequence diagrams, and detailed system designs
Proficiency in HTML, CSS, JavaScript, and SQL; Experience with Python highly preferred
Proven experience working on integrating various platforms such as Q2, Alloy, MANTL, Finxact, or similar online banking platforms is highly desirable, including understanding their APIs, data structures, and implementation methodologies
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the Bank
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
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