Credit Specialist - Early Collections
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Some ghost-posting signals
- open for 413 days (90+ without a fill is a strong ghost signal)
- 156 open roles at this company in 30 days (mass-hiring blitz)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
What you'll do:
Talking to customers that might be in financial difficulty.
Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages.
Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
Own customer issues from start to finish, resolving problems and maintaining contact throughout.
Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them.
What you'll need:
Be passionate about customers and always seek to provide a first class service.
A fast learner that has meticulous attention to detail.
Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
Experience in credit collections or the energy industry is a bonus, but not essential – we're more interested in your passion for helping customers and making a difference.
Able to manage your own workload.
Helpful and patient (it’s a job with a thousand questions!)
Strong emotional resilience and empathy to support customers through challenging conversations at pace
A self starter that can use their own initiative to problem solve and make sound decisions.
Why else you'll love it here 💚:
💰Starting Salary: £27,000 Make the grade / probation passed: £29,700
🎉 Octopus Energy Group is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
🎁 Visit our UK perks hub - Octopus Employee Benefits
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