Associate Account Coordinator (Order Management)

Duties/Responsibilities

Manage Hatch Order Entry Process for Drop Ship Orders

Accept and book all customer orders as follows

Flex:  Order entry via Customer Order and verify and track inbound inventory to get received.

Custom :  Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking

Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.

Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.

Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.

Perform other related duties as assigned and required by Customer Service Manager .

*Other job duties as assigned

Knowledge, Skills, Abilities:

Ability to become a trusted contact to internal and external clients.

Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.

Strong verbal and written communication skills.

Ability to easily build rapport at all levels with both internal and external clients

High level of attention to detail and exceptional organizational skills

Excellent time management and multi-tasking skills.

Ability to adapt and react to quick changes.

Ability to work independently on projects.

Ability to work effectively and efficiently under pressure.

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.