Senior Billing Specialist

What you'll get to do:

Review and process invoices for a select portfolio of customer accounts, ensuring timely and accurate billing

Serve as primary point of contact and subject matter expert for billing-related inquiries, providing exceptional support and timely resolution to internal and external customers

Research and resolve billing discrepancies, collaborating and coordinating with internal departments and stakeholders

Monitor accounts receivable aging, following up on outstanding balances and escalating as needed

Reconcile billing data between the Field Nation platform and accounting ERP Netsuite

Analyze and provide weekly and monthly reporting on assigned customer accounts, including status updates, trends, and key issues to Accounts Receivable Manager, Controller, and internal stakeholders

Proactively identify and recommend process improvements to billing with a goal to improve overall billing efficiency, accuracy, and customer experience

You might be a good fit if you have:

Exceptional proficiency in oral and written English - a must

3+ years of previous accounting experience, preferably Accounts Receivable

3+ years of Customer Service experience along with a high degree of comfort with public speaking

Ability to work night shift

Strong critical thinking and problem solving skills

Salesforce and Netsuite knowledge is a plus

Experience communicating by phone with English speaking customers

Position Type/Expected Hours of Work:

This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.

Shift: 9 hours/day – 5 days per week ( Mon-Fri )

Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

BDT 70,000-95,000 (Monthly)

Why we think you'll love it here:

At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.

1. Compensation & Financial Rewards

Because hard work should feel like winning.

Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!

Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).

Referral Bonus – Incentives for successful employee referrals.

Gratuity – Honoring your long-term dedication

Leave Encashment – Opportunity to encash unused annual leave balance at year-end.

2. Health & Wellness

Your body, mind, and family matter.

Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).

Gym Membership – Stay fit, active, and energized.

3. Daily Operations & Office Perks

Complimentary Lunch / Dinner – Because good work needs good food.

Unlimited Tea & Coffee – Keep the energy flowing.

Transportation – Helping you get to work hassle-free.

Mobile Data Allowance – Allowances to ensure connectivity.

4. Professional Development

Career Development Budget – Dedicated funds for professional learning and growth.

5. Culture, Events & Time Off

Fostering work-life balance and strong team connections.

Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.

Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.

Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.

Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.

Leave Benefits:

Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.

Hajj/Umrah Leave

Maternity Leave

Paternity Leave