Project Manager

What You'll Do:

Support a portfolio of accounts; build multi-thread relationships with engineers, buyers, customer success, and supply chain stakeholders

Monitor active orders; proactively communicate risks; coordinate with operations, quality, and logistics to resolve issues and meet SLAs

Remaining proactive in account needs to prevent poor customer experiences and obstacles

Partnering with account owners and transactional teams to provide best-in-class service by helping support client meetings, supporting ongoing projects, and monitoring account and order activity and trends

Contribute to process documentation, playbooks, and continuous improvement initiatives

Manage and promote cross-functional relationships, ensuring consistent and coordinated customer experience

Customer issue resolution to manage nonconformance issues and quality concerns, ensuring timely and equitable resolutions

Maintain project and/or program plans, timelines, and deliverables

May support individual customers based on qualification

Represent the core values of Protolabs in all interactions

Other duties as assigned

What It Takes:

2 to 5 years in a fast-paced role such as account management, customer success, or inside sales in B2B; manufacturing or technical services preferred

Excellent written, verbal, and communication skills

Proven ability to manage relationships with both internal and external customers

Strong analytical and problem-solving skills

Think strategically

Effectively manages and balances multiple priorities

Ability to understand and exercise PM techniques and methodologies

Bonus Points:

BA/BS or equivalent experience

Familiarity with digital manufacturing or industrial supply chains is a plus; knowledge of CNC, 3D printing, sheet metal, or injection molding beneficial

Salesforce experience

HubSpot experience

Freshdesk experience

PM experience

What's in it for you?

We offer a competitive salary and annual bonus opportunity

In addition, we offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a 15% discounted rate

Matching grants through Protolabs foundation

And More!