Lead Payroll Implementation Consultant

Responsibilities

Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process

Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence

Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders

Define and communicate project plans with clearly defined timelines and deliverables

Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements

Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines

Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance

Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health

Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success

Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Skills & Experience

Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams

Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives

Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines

Ability to understand and relate to both technical and non-technical project team members

Experience with enterprise SaaS applications

7+ Years of professional experience in delivery, implementation, or project management with at least 3 of those as a payroll implementation specialist