Collections Specialist

WHAT YOU'LL DO:

Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues

Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis

Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations

Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies

Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments

Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately

Maintain accurate documentation of customer interactions, payment commitments, and account status updates

Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed

Assist with month-end activities and reporting related to collections and accounts receivable

Provide professional and customer-focused communication while driving timely payment resolution

Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

WHAT YOU'LL BRING:

Bachelor's degree

Experience in full-cycle collections and accounts receivable required

Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred

Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices

Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies

Strong Excel and reporting skills, including the ability to analyze large sets of financial data

Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations

Highly organized and extremely detail oriented with strong follow-through skills

Ability to multitask and prioritize effectively in a fast-paced environment

Ability to collaborate cross-functionally and build relationships across departments

Strong problem-solving and critical-thinking abilities

Consistently delivers results with integrity, professionalism, accountability, and sound judgment

Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism

Self-motivated with the ability to work independently while also contributing positively to a team environment