Senior Technical Consultant, ServiceNow

Roles and Responsibilities

Solution and Stakeholder Leadership

Translate documented requirements into secure, scalable solutions that align with platform best practices and standards

Conduct client and internal demos, clearly explaining technical approaches and outcomes

Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team

Hands‑On Development and Delivery Governance

Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation

Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies

Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement

Team Leadership and Mentoring

Coach technical consultants and junior developers, providing actionable feedback and structured skills development

Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines

Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability

Innovation and Cross‑Product Leadership

Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)

Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities

Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums

Qualifications

We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.

Core‑platform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades

Product depth – Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)

Hands‑on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data‑import pipelines

Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers

Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story‑point estimates

Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches' teammates, and eagerly explores new ServiceNow capabilities and out‑of‑scope challenges

ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated hands‑on expertise is valued more highly than credentials

Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem

Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices, testing habits, and version‑control discipline