Software Support Representative
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Some ghost-posting signals
- reposted 1× (reposts correlate with ghost postings)
- removed from the board and reposted at least once
- 19 open roles at this company in 30 days (mass-hiring blitz)
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About the role
In this role, you'll be expected to:
Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
Educate customers on software features and functionality through clear explanations and product guidance.
Document customer inquiries , feature requests, and enhancement ideas to support continuous product improvement.
Test new features and software updates to ensure quality and functionality before release.
Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.
You might be the right fit if you:
Minimum of 2 years of experience delivering exceptional customer service
Enjoy helping people and solving problems
Possess strong computer skills and the ability to quickly learn new software
Possess excellent listening and communication skills
Confidently handle complex customer inquiries
Thrive in a fast-paced, dynamic environment
Maintain a positive attitude and strong attention to detail
Proficiency in Microsoft Word and Excel
Bonus points if you have:
Experience as a team lead or supervisor in a previous role
Experience in providing technical support for software providers
Compensation and benefits:
Employee Stock Ownership Plan (ESOP)
Full medical, dental, and vision coverage
Life insurance and disability insurance
Health spending account
Flexible working hours
On-the-job training and growth opportunities
Free on-site parking
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