Senior Content Designer

What you'll be doing

Planning, leading and delivering content design activities across public sector delivery teams.

Creating, editing and improving clear, accessible content across digital and offline service journeys.

Working closely with user research, service design, product, business analysis, delivery and technical colleagues to understand user needs and iterate content based on evidence.

Turning complex policy, legal, regulatory and operational information into content users can understand and act on.

Creating and iterating content patterns, prototypes, guidance, forms, notifications, error messages and service copy where needed.

Mapping content and service journeys to identify gaps, risks, assumptions and dependencies.

Engaging confidently with client stakeholders, including operational, policy and delivery colleagues.

Championing accessibility, inclusion, plain English and evidence-led content decisions within complex public sector programmes.

Supporting the continued growth of Scott Logic’s User-Centred Design capability by helping develop reusable approaches, patterns and delivery assets that strengthen future projects.

Essential experience

Strong experience as a Senior Content Designer in multidisciplinary digital or service delivery teams.

Experience planning and leading content design independently, including shaping proportionate content approaches for complex services.

Strong understanding of user-centred design, accessibility, plain English, content testing and evidence-led iteration.

Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content.

Ability to turn complex policy, process and domain information into clear content, guidance and service copy.

Ability to work closely with user research, service design, product, business analysis, delivery and technical colleagues.

Ability to engage confidently with users and stakeholders, including operational, policy and delivery colleagues.

Clear written and verbal communication, with strong judgement about how to explain content decisions to technical and non-technical audiences.

Experience working in complex public sector service environments.

A strong understanding of accessibility, inclusion and designing for diverse user needs.

Experience working on Discovery and Alpha phases of delivery