Director, Technical Services EMEA
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About the role
Main Responsibilities:
Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location.
Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries.
Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite.
Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers.
Manage the day-to-day tasks of the team.
Work with the Project Managers to design the rollout of the system for decentralized operations.
Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide.
Manage the technical tools and research and develop new tools for use by the Technical Consultants.
Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted.
Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications.
Other duties as assigned.
Extensive travel is required
Qualifications:
University degree in Information Technology.
Proven experience reviewing and developing Support and Maintenance policies and procedures.
5 years of experience successfully managing an internationally dispersed Services and Support Team
Project Management experience a must
Ability to clearly articulate at meetings with all levels of management and stakeholders.
Experience with goal-setting frameworks like Objectives and Key Results (OKRs).
Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems
Excellent verbal and written communication skills in English.
Able to travel internationally.
PMI Certification
Other IT certifications
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