Customer Relationship Program Manager

What you'll do:

Support a portfolio of accounts; build multi-thread relationships with engineers, buyers, customer success, and supply chain stakeholders

Provide consultative guidance on manufacturability, materials, tolerances, lead times, and trade-offs; coordinate with Applications Engineering for DFM as needed

Monitor active orders; proactively communicate risks; coordinate with operations, quality, and logistics to resolve issues and meet SLAs

Capture voice-of-customer insights; collaborate with product and operations to improve offerings, lead times, and service

Remaining proactive in account needs to prevent poor customer experiences and obstacles

Partnering with account owners and transactional teams to provide best-in-class service by helping support client meetings, supporting ongoing projects, and monitoring account and order activity and trends

Contribute to process documentation, playbooks, and continuous improvement initiatives

Manage and promote cross-functional relationships, ensuring consistent and coordinated customer experience

Maintain project and/or program plans, timelines, and deliverables

May support individual customers based on qualification

Represent the core values of Protolabs in all interactions

Other duties as assigned

What it takes:

Knowledge, Skills, and Abilities

2 to 5 years in a fast-paced role such as account management, customer success, or inside sales in B2B; manufacturing or technical services preferred

Experience within aerospace and defense is required for this position.

Excellent written, verbal, and communication skills

Proven ability to manage relationships with both internal and external customers

Ability to research and keep informed on industry trends as applies to the client/client industry

Strong analytical and problem-solving skills

Think strategically

Effectively manages and balances multiple priorities

Ability to understand and exercise PM techniques and methodologies

Ability to travel to our NH location once a month,

Preferred Qualifications

BA/BS or equivalent experience

Familiarity with digital manufacturing or industrial supply chains is a plus; knowledge of CNC, 3D printing, sheet metal, or injection molding beneficial

Salesforce experience

PM experience

What's in it for you?

We offer a competitive salary and annual bonus opportunity

In addition, we offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a 15% discounted rate

Matching grants through Protolabs foundation

And More!