Senior Technical Support Engineer
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- open for 390 days (90+ without a fill is a strong ghost signal)
- 161 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
WHAT YOU WILL BE DOING
Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
Identify, debug and troubleshoot break fix issues and take it to a resolution
Respond and resolve issues within agreed service levels
Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
WHAT YOU BRING
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Database : Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL
Minimum 6+ years experience in implementing various IGA solutions
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