Customer Service (Apprentice)
See all open roles at dnb nord banka →
Some ghost-posting signals
- open for 72 days (60–89 days is elevated risk)
- reposted 1× (reposts correlate with ghost postings)
- removed from the board and reposted at least once
- 141 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
Key Responsibilities:
Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
Proactively prevent and manage escalations through clear communication and follow‑ups.
Identify potential sales leads during interactions and route them to the Sales team.
Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.
Key Requirements:
Bachelor’s or Master’s degree in any discipline.
Strong verbal and written communication skills.
High ownership and accountability mindset.
Ability to manage multiple queries simultaneously with attention to detail.
Effective coordination and follow‑up skills across teams.
Calm, professional approach when handling challenging or escalated customers.
Stop applying to ghosts.
OyaPilot surfaces only verified, real jobs, scores your fit, and tailors your application truthfully.