Senior Customer Solutions Engineer (US East Coast)

What you will do

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite

Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices

Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping

Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders

Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation

Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform

Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth

Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment

Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives

Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution

Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

What you will bring with you

5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company

Proven experience managing enterprise customer relationships and navigating complex organizations

Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions

Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP

Experience with scripting and API integration to support and troubleshoot technical solutions

Demonstrated success driving measurable customer outcomes and leading executive-level engagements

Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives

Experience managing issues, performing root cause analysis, and driving resolution

Excellent communication, presentation, and stakeholder-management skills

Background in cybersecurity or DevSecOps is a strong plus

What we look for

A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders

One or more of CKAD / CKA / CKS certifications

Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms

Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments

Strong empathy, patience, and a genuine passion for working with customers

Curiosity and comfort operating across both technical and business domains

Coachability and a team-oriented, collaborative, learning-driven attitude

Experience working with Sysdig and/or Falco is a plus

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being

401(k) Retirement Savings Plan with a 3% company match

Maternity and Parental Leave

Mental health support for you and your family through the Modern Health app

Full health benefits package for you and your family