Customer Success Team Manager

How you'll spend your time:

Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.

Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support

Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.

Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.

Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.

Be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.

We're excited about you if you have:

5+ years of experience in customer-facing roles, with at least 3+ years managing teams.

A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.

A proven track record of developing talent and building high-performing, customer-obsessed teams.

Experience managing complex customer programs or integrations across multiple business functions.

Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.

A curious, data-driven mindset and a passion for solving marketing problems through technology.

Bachelor’s degree required

Benefits:

Motivating, high-impact work that builds your career

Medical, dental, and vision insurance with multiple package options

15-23 days PTO depending on tenure plus 10 paid holidays

Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs

Discounted gym membership and fitness benefits

No or low cost therapy and professional coaching sessions through Spring Health

4-6 weeks fully paid parental leave

Pet wellness and insurance plans to keep your furry family healthy