Principal Consultant - Intelligent Operations

Responsibilities

Provide strategic leadership and guidance to clients, helping them navigate and thrive in a rapidly changing business environment.

Build and maintain strong relationships with key clients, acting as a trusted advisor, and delivering exceptional client service.

Assess current landscape of observability platforms and solutions, including potential capabilities, existing consumption, gaps in coverage, licensing models, and operating models.

Provide recommendations to customers around tools for rationalization, reducing overall complexity while managing spend and enhancing capabilities and coverage.

Guide customers through the establishment of a NOC/SOC/Digital Operations Center, integrating observability platforms with IT Service Management, IT Operations Management, and Workflow Automation platforms.

Lead and manage large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging observability platforms + workflow automation platforms to deliver optimal solutions within scope, budget, and timeline.

Collaborate with cross-functional teams and subject matter experts like Field CTOs, Business Process Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients.

Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement.

Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership.

Lead organizational change management efforts in large transformational programs.

Drive business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development.

Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth.

Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients.

Contribute to the development of thought leadership content, including white papers, articles, and industry insights.

Qualifications

Bachelor's or Master's degree in a relevant field, such as business, engineering, finance, or management.

A minimum of 15 years of experience in management consulting, technology consulting, industry, or a related field, with a focus on delivering strategic and transformative solutions to clients.

Strong industry knowledge and expertise in specific sectors, such as healthcare, financial services, technology, or manufacturing.

Strong understanding of the ServiceNow ecosystem, its adjacent technologies, and how it applies to strategic goals and objectives of customers.

Strong understanding of the observability ecosystem and markets, including capabilities, licensing, and best practices for Dynatrace, DataDog, LogicMonitor, Splunk, Qualys, or others.

Strong understanding of automation capabilities, such as Harness, Terraform, Ansible, or others.

Proven leadership abilities, with the capacity to lead and motivate teams towards achieving project goals.

Exceptional communication and presentation skills, with the ability to convey complex concepts and ideas clearly and persuasively.

Strong analytical and problem-solving skills, with the ability to think critically and develop innovative strategies.

Demonstrated business development skills, with a successful track record in identifying and pursuing new opportunities.

Strong client relationship management skills, with the ability to build trust, understand client needs, and deliver value-added solutions.

Willingness to travel to client sites as required.