Solution Deployment Manager

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

Start to onboard your own new clients

Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to support

Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

Successfully ensure 360Learning platform deployment for new clients

Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Be able to pitch the value of the 360Learning platform

Develop repeatable and scalable processes to improve project quality and delivery

Support Strategic customers all along their contract from un expertise standpoint

Deliver Professional Services to our existing customers base

Within 12 months, you will:

Onboard another Solution Deployment Manager

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Deliver professional services proposed in our Professional Service catalogue

The Skills Set

Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)

Previous deployment experience of SaaS products, ideally HR related

Project management skills

Understanding and experience working with APIs, SSO configuration & troubleshooting

Solution-oriented, client-first mindset in everything you do

Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.

Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,

Fluent French and very good English proficiency (level B2)

Enthusiasm for our culture explained here

What We Offer

Compensation: Package includes base salary and a variable component 📈

Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.

Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠

Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with Solution Deployment Manager Coach

Case Study Meeting with 2 Solution Deployment Managers

Clarification Meeting with our Head of Professional Services

Culture Fit Meeting with our Chief Human Resources Officer

Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC