Director, Systems Operations Software
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- open for 77 days (60–89 days is elevated risk)
- 67 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Key Responsibilities
Vendor Strategy & Management: Lead offshore/vendor engagement strategy across SysOps, including scope allocation, de-scoping, and transition to in-house development while maintaining effective vendor relationships.
SysOps Functional Alignment: Ensure alignment across all SysOps domains (EMS, CNMS, CNOS, NCS, Operations, and BSS), resolving cross-team gaps, overlaps, and inconsistencies to enable cohesive system behavior.
Architecture Alignment Oversight: Provide oversight to ensure LSS capabilities align with system architecture across domains and that requirements, design, and implementation remain consistent with target architecture.
Product Owner Function Leadership: Consolidate and standardize the Product Owner function across SysOps to ensure consistent backlog management, prioritization, and coordination of cross-team dependencies.
Program Governance & Oversight: Provide cross-functional program oversight, tracking progress, risks, and dependencies across vendor deliverables and internal teams, and supporting leadership with integrated program visibility.
IVV & Integration Management: Coordinate integration, verification, and validation activities across SysOps systems, ensuring end-to-end integration readiness and alignment of testing strategies.
Operations & BSS Alignment: Ensure SysOps capabilities align with operational (NOC) needs and BSS integration requirements, supporting end-to-end service workflows.
Documentation & External Deliverables Governance: Oversee the quality, consistency, and status of external-facing documentation, including requirements, architecture artifacts, vendor deliverables, and program documentation.
Required Qualifications
Bachelor’s or Master's degree in Engineering, Computer Science, or a related technical field
15+ years of experience in OSS/BSS/NMS, telecom systems, or large-scale software platforms
Minimum 10 years of progressive leadership experience
Minimum 10 years of proven management experience managing and mentoring direct reports
Leadership of large, cross-functional teams in matrixed environments
Demonstrated experience in cross-functional system integration and alignment
Vendor and offshore delivery management
Program governance and large-scale delivery oversight
Preferred Qualifications
Experience with AI-enabled or model-driven development practices
Strong understanding of complex BSS/OSS, Management Plane, and Control Plane architectures.
Experience driving organizational transformation across multiple teams and vendors
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