IT Operations Engineer
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- 127 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
What You Will Do
Provide day-to-day IT support for users across Japan primarily and rest of APJ
Manage and maintain end-user devices, peripherals, and workplace technology.
Deliver onboarding and offboarding activities, ensuring all IT access, equipment, and account requirements are completed accurately and on time.
Maintain asset records and ensure inventory information remains up to date.
Monitor and manage the Ticket queue and Genesys chat queues, ensuring requests are triaged and handled within agreed service levels.
Troubleshoot and resolve hardware, software, access, and collaboration tool issues.
Work closely with local users, global IT teams, and third-party vendors where required.
Create and maintain knowledge articles, support documentation, and process guides.
Identify opportunities for process improvement and operational efficiency.
Participate in automation, AI, and service improvement projects assigned to the team.
Support testing, implementation, and adoption of new tools and processes.
Share knowledge and provide guidance to junior team members when required.
Participate in project activities and support business initiatives as needed.
What You Will Bring
Customer Focus
Delivers a positive support experience and builds strong relationships with users.
Demonstrates urgency and ownership when resolving issues.
Accountability
Takes responsibility for assigned tasks and follows through on commitments.
Manages workload effectively and delivers work with minimal supervision.
Collaboration
Works effectively with local and global teams to achieve shared objectives.
Shares knowledge and contributes to team success.
Continuous Improvement
Identifies and implements process improvements.
Actively contributes ideas for automation and AI-driven efficiencies.
Self Development
Expands technical knowledge and develops new skills.
Adapts quickly to changing technologies and business requirements.
Additional Requirements
Independently manages onboarding and offboarding activities for Japan users.
Owns queue management for TeamHealth and Genesys support channels.
Resolves medium-complexity support issues with limited supervision.
Contributes to automation and AI initiatives.
Maintains accurate asset and operational records.
Acts as a reliable point of contact for Japan IT support operations.
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