Manager, Patient Services Analytics

We'll Trust you to:

Design and execute advanced analytics solutions to address specific patient-centric business needs - apply advanced analytics techniques (e.g., descriptive/inferential statistics, machine learning, NLP, and Neural Networks) on data sets to identify key actionable insights.

Manage analytics and reporting for patient support programs, including hub services, prior authorizations, appeals, and copay assistance

Partner with hub vendors and specialty pharmacies to monitor program performance and improve patient access

Analyze patient-level hub, specialty pharmacy, and claims data to identify trends, barriers, and opportunities

Develop dashboards and KPI reporting for commercial and market access leadership

Partner with cross-functional client teams (Business Insights, RWE, Patient Services etc.) to shape go-to-market strategies, leveraging analytics, market insights, and customer segmentation.

Monitor payer restrictions, prior authorization denials, and access challenges impacting the patient journey

Ensure data quality, consistency, and governance across multiple data sources

Translate complex data into clear business insights and recommendations

Drive strategic problem-solving engagements, synthesizing complex market dynamics, stakeholder feedback, and healthcare trends to deliver actionable insights

You'll need to have:

At least 7+ years of experience in life sciences management consulting, with claims data analytics experience and data science expertise

Proven experience supporting or leading projects that improve customer engagement, field effectiveness, or commercial processes.

Expertise in pharma/biotech commercial functions (sales, marketing, access) and the product-lifecycle landscape.

Strong understanding of hub operations, specialty pharmacy, copay programs, and payer access dynamics

Experience working with patient-level claims, hub, and specialty pharmacy data

Proficiency with SQL, Excel, Tableau, Power BI, or similar analytics tools

Strong analytical, communication, and stakeholder management skills

Strong strategic thinking, quantitative acumen, and storytelling skills; advanced Data Science proficiency with expertise in Python

Comfort collaborating with cross-functional teams and presenting to senior stakeholders.

Bachelor’s degree required; advanced degree (MBA, MPH, MS) a plus.

Good to have

Experience in specialty therapeutics, oncology, or rare disease

Knowledge of medical and pharmacy claims structures, including ICD-10, CPT, and NDC codes

Familiarity with patient services platforms such as Salesforce, AssistRx, or ConnectiveRx

Experience managing external vendors and partners