Product Manager Intern

Key Responsibilities :

Customer Insights & Product Development

Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.

Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.

Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.

Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.

Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.

Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.

Product Analysis & Optimization

Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).

Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.

Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.

Monitoring & Performance

Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).

Collaborate with teams to define and monitor KPIs aligned with product goals.

Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.

Qualifications :

Master's student from an engineering or business school or university.

Fluent in English.

Comfortable running customer conversations — asking good questions, listening carefully, and following up.

Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.

A first experience (internship) in a product or project team is a plus.

Knowledge of SaaS, product development cycles, and our business is a plus.