Software Engineering Manager

Your Responsibilities @Aircall

Define the technical vision and roadmap aligned with business goals and customer needs

Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions

Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture

Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact

Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases

Ensure system reliability, availability, and performance through robust monitoring and alerting systems

Work with product, operations, and customer success teams to deliver holistic solutions

Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency

Use customer feedback and analytics to guide product enhancements and iterative improvements

Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders

Adhere to security best practices and regulatory requirements

Leverage emerging technologies and tools to maintain a competitive edge

Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs

Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards

Qualifications

10+ years of experience in back-end or full-stack development

5+ years of experience managing a team of Engineers

Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages

Professional experience in delivering software with a focus on security, scalability, availability, and performance

Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms

Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions

Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues

Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture

Excellent communication skills to effectively collaborate across technical and non-technical teams

Demonstrated ability to balance short-term delivery goals with long-term technical investments

Comfortable working in a fast-paced, dynamic environment with evolving priorities

Nice to have

5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)

Experience building or managing third-party API integrations, public-facing APIs consumed by external developers, partner ecosystems, or platform-as-a-product teams

Experience delivering and maintaining large-scale, customer-facing products with high availability and performance

Background in leading teams that work with microservices, APIs, and distributed systems

Knowledge of advanced monitoring, observability, and incident response practices for production environments

Familiarity with DevOps principles, infrastructure as code, and containerization