Technical Consultant

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basics requests through ticketing

Master our integration possibilities (Workato, data lake, flat files, APIs)

Within 3 months, you will:

Work with clients to understand their technical requirements and scope projects accordingly

Collaborate with our sales and development teams to design and implement solutions that meet client requirements

Ensure successful delivery of projects on time and within budget

Provide technical expertise and support to clients throughout the project lifecycle

Continuously learn about new technologies and stay up-to-date with industry trends

Develop and maintain technical documentation and project plans

Participate in client-facing meetings and presentations

Within 6 months, you will:

Develop repeatable and scalable processes to improve project quality and delivery

Be able to support the team on difficult integrations & troubleshooting issues

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Within 12 months, you will:

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Create and propose new services to our Professional Service catalog

Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform

The Skills Set:

8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (e.g.

Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)

Excellent understanding of APIs and REST integrations

Strong technical skills, including experience with programming languages such as Java, Python, or Ruby

Knowledge of SaaS platforms, cloud-based solutions, and web technologies

Experience scoping projects, designing technical solutions, and delivering projects

Excellent problem-solving skills and ability to troubleshoot complex technical issues

Ability to adapt your communication to different audiences (highly technical vs. less/non- technical stakeholders)

Organized, structured, rational and analytical way of working

Ability to work independently and as part of a team in a fast-paced, deadline-driven environment

Experience with project management methodologies such as Agile or Scrum is a plus

Enthusiasm for our culture explained here https://bit.ly/Convexity360L

What we offer:

Compensation: Package includes base salary, a variable component and equity 📈

Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.

Balance: Flexible hours, full remote work possible anywhere in France 🏠

Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process:

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with our Head of Technical Services

Case study with our Head of Technical Services and our Head of professional Services EMEA

Clarification Meeting with a Technical Consultant

Culture Fit with our VP Global Professional Services

Offer!