Technical Account Manager
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Some ghost-posting signals
- open for 172 days (90+ without a fill is a strong ghost signal)
- 88 open roles at this company in 30 days (mass-hiring blitz)
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About the role
What You Will Do:
Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.
What You Will Bring:
Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
Reading, writing, and speaking fluency in the English language is a MUST-HAVE
Ability to translate client goals into actionable technical plans and lead cross-functional execution.
Strong communication, stakeholder management, and executive-level summarization skills.
Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.
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