Insurance Customer Service Representative III (Licensed)
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Some ghost-posting signals
- open for 163 days (90+ without a fill is a strong ghost signal)
- 26 open roles at this company in 30 days (mass-hiring blitz)
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About the role
Responsibilities:
Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
Act as an escalation point for CSR I and II on licensed or high-risk matters
Partner with Sales Agents on cross-functional service needs requiring a license
Support training and knowledge sharing within the service team
Contribute to compliance initiatives and workflow improvement projects
Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements
Minimum Qualifications:
Resident Property & Casualty Insurance Producer License (active)
3+ years of insurance customer service or related experience
Demonstrated expertise in policy servicing and compliance
Strong communication and problem-solving skills
Preferred Qualifications:
Multiple state licenses
Prior experience in a high-volume insurance agency or carrier environment
Experience training or mentoring peers
Experience with Zendesk or other customer support platforms
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