Training Strategist II (Evolve 365)

Responsibilities

Create and maintain relationships with customers and end-users by building strong, long-term relationships, staying in communication and efficiently resolving issues with alternate solutions tailored to individual needs.

Design, develops, customize, and schedule learning and adoption campaigns including customized Training Course based on individual customer goals and technology.

Develop communication blueprints and executing communication and adoption activities to help customers drive digital transformation with Microsoft and other technology platforms

Evaluate risk management for each customer and proactively evade dissatisfaction and drive user adoption throughout customer life cycle.

Create customer success reports to ensure customers are increasing user adoption, issues are resolved proactively, and customer goals are met including deliery to key stakeholders.

Provide insight and relay the voice of customer with internal Plant Technologies teams, including Sales, Marketing, and Project Teams.

Customize and deliver 100 and 200 Level End User Webinars to Office/Microsoft365; Coordinate and Execute Customers internal Champions Program for Office 365 and provide 1:1 Coaching for End Users on Office 365 basic functionality

Update and Build New Training Courses Based on Feature Updates from a variety of Microsoft environments (including Enterprise, EDU, GCC, GCC-H & DoD)

Serve as a product, company, and industry ambassador, to educate prospects as well as existing customers on the capabilities of Evolve 365 services.

Requirements

Bachelor's degree or comparable work history with 3-5 years of experience in a Technical Training, Education, Curriculum development or similar types of roles

Previous experience working with regulated Government M365 cloud environments with an active Secret clearance is essential (GCC, GCCH)

Ability to effectively create and deliver complex training content to diverse groups of people presenting technical and non-technical information clearly and precisely.

Previous experience creating technical documentation for the purposes of training a non-technical audience

Must be an outstanding communicator, able to listen for verbal and non-verbal cues, with exceptional writing and verbal skills with a solid understanding of business operations and relevant IT skills of day-to-day business operations.

Expertise in industry-available media and education delivery processes (e.g., computer-based training, web-based training, etc.) and modern educational techniques.

Proficient with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and OneNote. It is also important that they are familiar with other common office tools such as Copilot, Visio, Publisher, Adobe Professional, Zoom, SnagIt & Camtasia.

Customer-centric, flexible with the ability to meet customer needs, and able to work effectively with many levels of personnel.

Ability to build rapport, influence others with ease, and establish and manage relationships with all levels of employees.

Plan and prioritize activities to achieve optimal results in a fast-paced environment.

Effectively plan program activities and follow through with a schedule to produce quality work within the stipulated timeframe.

Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.

Minimum of a Secret Clearance required

Location: Remote

Travel: Less 10%

Here are just a few ways Evolve 365 collaborates with organizations on customized training solutions:

· Micro-Training Videos

· Training & Communication Plans

· Custom Playlists

· Monthly Office Hours

· Communication Campaigns

· Ongoing Usage and Adoption Analysis

· Customized Virtual Classroom Training

You can use this link to learn more about Planet’s Evolve 365 solution.