Technical Consultant - ServiceNow ITSM

Roles and Responsibilities

Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team

Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).

Conduct workshops and demos for stakeholders and end users.

Collaborate with internal teams and clients to ensure high-quality delivery.

Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.

Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.

Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.

Perform ongoing Discovery and CMDB maintenance

Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.

Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.

Comfortable working in Agile environments with active sprint participation and backlog groomin

Qualifications

4+ years of experience working with ServiceNow, including hands-on development and implementation.

Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.

Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.

ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.

Experience with additional ServiceNow modules like HRSD, or GRC.