Driver Operations Manager

What you’ll do:

Driver acquisition and onboarding : constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.

Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the UK.

Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.

Performance : constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions

Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions

Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively

What we seek:

Leadership skills to deal with a large and diverse Lalamove community

Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality

Strong integrity to make the best decisions for the company in every situation and stand firm without compromising

Data-driven to identify leverages and make the best decisions for the business in every situation

Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication

Requirements:

Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment

Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals

Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams

Knowledge and understanding of mobile and web technologies

Positive & open-minded, result-oriented with strong business acumen

Good command of both written and spoken English