Inbound Collections Specialist

What You'll Do:

Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability

Problem Solve: Investigate account details and work with consumers to resolve discrepancies or disputes.

Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

Maintain Accurate Records: Document all communications and account activities across multiple digital channels

Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability

Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.

Who You Are:

An Exceptional Communicator: You possess excellent verbal and written communication skills

Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment

Solution-Oriented: You look past the surface of a "no" to find a "how."

Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed

Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations

Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently

Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change

Why You'll Stay:

Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required

Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit

Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events

Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan

Generous Time Off: Recharge with paid vacation and personal time off (PTO)

Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications & Experience:

Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability

Preferred: Experience in 3rd-party collections

Encouraged to Apply: Candidates with backgrounds in Customer Service or Sales who are looking to transition their skills