Software Implementation Consultant - (Financial)

Key Responsibilities:

Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success

Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value

Translate technical requirements and execute system configuration setup (more complex than entry)

Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills

Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows

Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction

In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation

Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.

Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

When needed, travel to customer on-site locations to lead and direct meetings and presentations

Your Key Strengths:

Post-secondary education in accounting or technology preferred

Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI

Passion for delivering an exceptional customer experience

Healthcare industry experience preferred

Excellent communication, organizational and collaboration skills

Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes

Multi-resource project team experience balancing milestones and objectives efficiently and on time

Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met

The ability to quickly learn new concepts and technologies and convert them into customer solution value

Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights

Ability to thrive in a high paced, complex team environment

Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills