IT Administrator (Virginia)

What you'll do:

Monitor support channels and take ownership of user issues through to resolution, escalating as needed

Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment

Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)

Accurately log tickets and maintain clear documentation

Assist with onsite IT support

Support provisioning and deprovisioning of users and devices

Report or escalate integration issues appropriately

Support physical site improvements (e.g. equipment installs/removals)

Configure systems and follow IT processes and standards

Participate in departmental projects under guidance

Mobile device management (iOS and Android)

What you bring to the table:

Basic understanding of computer systems, networks, and common enterprise software

Familiarity with Mac and Windows operating systems

Ability to follow documented processes and complete defined tasks independently

Eagerness to learn and accept feedback constructively

Clear written and verbal communication skills

Ability to manage time, prioritize tasks, and ask for help when needed

Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting

Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings

Prior experience with mobile device management (Jamf and Intune)

Bonus if you have:

Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow)

Experience working with SaaS tools or enterprise environments

Familiarity with networking, Network + certification

What we can offer you:

Generous PTO and competitive pay.

401(k) with company match.

Flexible benefits package.

Training budget and company-wide learning initiatives.

Discount on Fullscript catalog of products.