Sales Operations, Estimator

Key responsibilities for the role

Quotation Quality, Accuracy & Commercial Integrity

Convert customer enquiries and warm leads into accurate, compliant, and margin-aware quotations aligned to commercial practices

Act as the primary owner of quotation-related transactions, ensuring customer requirements are correctly interpreted and documented

Ensure estimates are technically sound, commercially viable, and ready for progression to sales order creation

Scope Definition & Risk Management

Produce well-defined scopes of work, clearly articulating assumptions, exclusions, contingencies, and non-standard requirements

Ensure scope clarity supports a smooth transition from estimate to production and installation

Proactively identify and mitigate commercial, technical, and delivery risks during the estimation phase

Technical & Pre-Sales Stakeholder Engagement

Partner closely with Engineering and Hardware Design to scope, cost, and validate new or complex customer requirements

Serve as the primary escalation point for pre-sales enquiries requiring commercial or technical clarification

Support confident and timely decision-making by resolving ambiguities in customer requirements early

Order Readiness & Deployment Handover

Act as the primary contact for order intake during the estimation and pre-sales phase

Partner with Sales Operations, Order Management, and Deployment teams to ensure sales order data is accurate and complete for handover

Contribute to process automation and best-practice initiatives with Sales Ops and Account Management to improve customer experience

Qualifications and experience

Diploma or equivalent qualification in a relevant technical or commercial discipline, or equivalent practical experience

3–5 years’ experience in estimating, pre-sales, or commercial quotation roles within project-based environments

Technical and commercial understanding of signage solutions

Demonstrated experience interpreting tender, architectural, and construction drawings

Proven estimating accuracy and sound commercial judgement

Experience using estimating, quoting, or ERP systems

Proficiency in Microsoft Office, particularly Excel

Experience working in cross-functional, matrixed environments and navigating competing stakeholder requirements