Account Executive, Chat (R-19662)

Essential Key Responsibilities

Effectively manage incoming leads from D&B’s Chat feature on the company website, ensuring a

seamless transition from lead to client engagement

Be able to conduct a needs-based assessment and transition to the customer’s needs to the best product

and solutions

Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with

their goals and objectives

Grow the revenue stream by identifying new logo opportunities

Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting.

Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives

Observe and adhere to all compliance policies, trainings, and procedures while interacting and selling to

customers. (Product training, coaching, timecard, and self-assessment, etc.)

Additional duties as assigned.

Education & Experience

Education Preferred/Required Years of Relevant Experience

Associate's Degree Required 4 to 6 years

Bachelor's Degree Preferred

Essential Skills and/or Certifications

An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy

Possess an aptitude for quickly grasping selling techniques and product knowledge

Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment

Experience in selling an intangible product and/or inside sales experience is strongly preferred

Computer knowledge with good communication, organizational and time management skills

Strong listening, written and verbal communication skills

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

External Clients, Client Success, Marketing, Data, Product, Delivery and Customer Service Team members

Physical Requirements

Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

Regular attendance in the office