Join Our Talent Community: Support Analyst I
See all open roles at panopto →
Some ghost-posting signals
- open for 548 days (90+ without a fill is a strong ghost signal)
- 16 open roles at this company in 30 days (mass-hiring blitz)
See your fit for this role and apply with a truthfully tailored résumé.
About the role
Work You’ll Do:
Triage: Identify priority and route work tickets via web-based ticketing system, over phone, or via live chat. Actively learn Panopto’s internal Knowledge Base. Write and maintain product documentation/FAQ’s/support materials. Replicate, describe and prioritize simple bugs and product issues.
Customer Service: Work tickers via web-based ticketing system, over phone, or via live chat. Positively represent the company and develop goodwill in all customer interactions. Write and maintain clear and complete records in the ticketing system of actions taken.
Team Collaboration: Work closely with other Support team members to provide a great user experience. Be friendly, efficient, and dependable, providing timely updates to customers. Escalate and work with Engineering & Development on complex customer issues.
Required Qualifications:
0-2 years in a fast-paced, externally facing technical support role
Ability to identify and describe issues
Great prioritization and multitasking skills
Great teamwork and collaboration skills
Ability to excel in a fast-paced environment, embrace change and show good judgment
Ability to work proactively and function in a self-directed manner when required
Associates Degree or higher in tech related field
Ability to take on other duties to help drive our vision, mission and align with our organization’s values.
Preferred Qualifications:
Software testing experience
Video production and editing experience
BS, preferably in Computer Science or MIS or applicable experience
Stop applying to ghosts.
OyaPilot surfaces only verified, real jobs, scores your fit, and tailors your application truthfully.