Sr. Technical Program Manager, Trust & Safety

In this role, you will:

Support end-to-end delivery for critical initiatives across safety product development, account integrity and identity, anti-abuse detection and mitigation, and moderation operations.

Own operational structure and hygiene by establishing consistent standards for tracking product roadmap initiatives, investigation findings, mitigation tasks, and infrastructure adjustments.

Partner with analysts, PMs, and engineers to coordinate the end-to-end lifecycle of abuse investigations—from initial detection through investigation, mitigation, and follow-ups—maintaining organizational visibility into progress and status.

Identify and coordinate inter-team dependencies while driving launch readiness and rollouts. You will own strategic alignment with key team members, including creating plans, managing risks, and refining communication models to ensure successful delivery.

Build and implement frameworks that drive operational excellence, systematically closing gaps and strengthening operational rhythms through subtle, high-impact refinements that don’t disrupt the team’s high-velocity culture.

You'll need:

6+ years of experience in Technical Program Management, preferably within Trust & Safety, Integrity, or Security domains.

Hands-on experience with high-scale backend systems, distributed architectures, and managing complex technical dependencies.

Proven ability to seamlessly integrate into existing team workflows, building trust through collaboration.

Demonstrated success in cultivating strong cross-functional relationships and influencing outcomes in fast-paced, ambiguous environments, driven by thoughtfulness, an entrepreneurial mindset, and persistent execution.

Expert-level proficiency in managing cross-functional projects using tools like Jira.

The ability to synthesize complex technical risks and architecture decisions into actionable insights for less-technical stakeholders.

Deep experience creating delivery plans (including identifying trade-offs and managing risks), dependency maps, and release plans.

Expertise in agile methodologies and a deep understanding of software development best practices.

Nice to have:

B.S. or M.S. in Computer Science, Engineering, or a related technical field.

Deep understanding of safety reporting, messaging, and account verification workflows in a mobile-first environment.

Familiarity with maintaining SLAs for mission-critical safety services.

Understanding of system design and the ability to meaningfully contribute to technical discussions.

Deep understanding of collaboration management tools such as JIRA, Confluence, Google Suite, and Figma.

Experience leveraging AI-powered tools (e.g., specialized LLMs) to automate routine program management tasks, improve documentation quality, and accelerate cross-functional communication.