Junior Tech Support Specialist (24/7 live-chat Team)

Primary Responsibilities

Understanding our banking software and apps in-depth

Coordinating with software technicians, technical support, and developers as needed

Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project

Handling technical processes and the ability to explain such processes to less-technical people

Requirements

Excellent written and spoken English

Ability to establish good working relationship with customers

Solid troubleshooting ability

Ability to learn technical skills quickly

In-depth learning and understanding of our mobile and online banking products

Coordination with developers to investigate and diagnose issues

Ability to manage a dynamic work load with many concurrent tasks

Managing, monitoring, and improving the quality of the tech support process

As Plus

Experience in banking live-chat would be a huge asset

Experience in technical support

Experience with a Dialogflow

Experience with various mobile phone platforms, especially iOS and Android

Project management experience

Working directly with US-based customer

Knowledge of US banking system

Our Benefits

Remote-friendly role, depending on location eligibility

Long-term employment

Competitive salary

Internal medical insurance

Community of practice, regular knowledge sharing among colleagues

Internet compensation (50$ per month)

Friendly and easy-going international team and colleagues.